{"id":28906,"date":"2026-10-28T14:40:10","date_gmt":"2026-10-28T07:40:10","guid":{"rendered":"https:\/\/vecaptreobana.com\/?page_id=28906"},"modified":"2026-11-05T08:45:11","modified_gmt":"2026-11-05T01:45:11","slug":"ticket-pricing-and-surcharges-policy","status":"publish","type":"page","link":"https:\/\/vecaptreobana.com\/en\/ticket-pricing-and-surcharges-policy\/","title":{"rendered":"Ticket Pricing and Surcharges Policy"},"content":{"rendered":"<nav aria-label=\"Breadcrumb\" style=\"font-size:13px;line-height:1.6;color:#53687b;padding:10px 0 18px;margin:0 auto;max-width:960px\"><a href=\"https:\/\/vecaptreobana.com\/en\/\" style=\"color:#087f8c;text-decoration:none\">Home<\/a> <span aria-hidden=\"true\">\u203a<\/span> <a href=\"https:\/\/vecaptreobana.com\/en\/trung-tam-chinh-sach\/\" style=\"color:#087f8c;text-decoration:none\">Policy Centre<\/a> <span aria-hidden=\"true\">\u203a<\/span> <span aria-current=\"page\">Ticket Pricing and Surcharges Policy<\/span><\/nav>\n<article class=\"bana-policy\" style=\"max-width:960px;margin:0 auto;color:#263b4a;line-height:1.75\">\n<div style=\"background:#f5f8fa;border-radius:16px;padding:clamp(18px,3vw,30px);margin:12px 0 26px\">\n<p style=\"color:#087f8c;font-weight:700;font-size:12px;letter-spacing:.06em;margin:0 0 8px\">POLICIES &amp; TERMS \u00b7 BA NA HILLS<\/p>\n<h1 style=\"color:#15324b;font-size:clamp(26px,3vw,34px);line-height:1.25;margin:0 0 12px\">Ticket Pricing and Surcharges Policy<\/h1>\n<p style=\"color:#52677a;margin:0\">Information applicable to e-ticket bookings on vecaptreobana.com.<\/p>\n<\/div>\n<section aria-label=\"Key information\" style=\"display:grid;grid-template-columns:repeat(auto-fit,minmax(min(100%,220px),1fr));gap:12px;margin:0 0 26px\">\n<div style=\"background:#f5f8fa;border:1px solid #dce7ec;border-radius:12px;padding:18px;min-width:0\"><strong style=\"display:block;color:#15324b;font-size:16px;margin-bottom:6px\">Transparent pricing<\/strong><\/p>\n<p style=\"margin:0;color:#52677a;font-size:14px;line-height:1.65\">The total amount and additional fees are displayed before payment.<\/p>\n<\/div>\n<div style=\"background:#f5f8fa;border:1px solid #dce7ec;border-radius:12px;padding:18px;min-width:0\"><strong style=\"display:block;color:#15324b;font-size:16px;margin-bottom:6px\">Choose the correct ticket<\/strong><\/p>\n<p style=\"margin:0;color:#52677a;font-size:14px;line-height:1.65\">Check the eligibility, height requirements and benefits of each product.<\/p>\n<\/div>\n<div style=\"background:#f5f8fa;border:1px solid #dce7ec;border-radius:12px;padding:18px;min-width:0\"><strong style=\"display:block;color:#15324b;font-size:16px;margin-bottom:6px\">Clear package inclusions<\/strong><\/p>\n<p style=\"margin:0;color:#52677a;font-size:14px;line-height:1.65\">Only services listed in the product description are included.<\/p>\n<\/div>\n<\/section>\n<p><strong>Website operator:<\/strong> Thinh Vuong Sa Pa One Member Limited Liability Company. <strong>Website:<\/strong> vecaptreobana.com.<\/p>\n<h2 id=\"policy-section-1\" style=\"color:#15324B;font-size:22px;line-height:1.4;margin:28px 0 10px\">Displayed prices<\/h2>\n<p>Selling prices and applicable conditions are shown on each product page and updated for the offers available in each period. The amount payable is the total displayed at the confirmation step before payment.<\/p>\n<h2 id=\"policy-section-2\" style=\"color:#15324B;font-size:22px;line-height:1.4;margin:28px 0 10px\">Visitor categories<\/h2>\n<p>Adult, child and concession tickets are subject to the conditions displayed for the product and the operator\u2019s rules. Customers are responsible for selecting the correct category and providing appropriate documents if requested.<\/p>\n<h2 id=\"policy-section-3\" style=\"color:#15324B;font-size:22px;line-height:1.4;margin:28px 0 10px\">Offers and validity periods<\/h2>\n<p>Each offer has its own validity period, eligibility criteria and usage limits. Promotional prices do not automatically apply outside the published period.<\/p>\n<h2 id=\"policy-section-4\" style=\"color:#15324B;font-size:22px;line-height:1.4;margin:28px 0 10px\">Additional charges<\/h2>\n<p>Payment fees, price differences or additional services, if any, must be shown before the customer confirms payment. A cable car ticket does not automatically include every paid service at the attraction.<\/p>\n<h2 id=\"policy-section-5\" style=\"color:#15324B;font-size:22px;line-height:1.4;margin:28px 0 10px\">Pricing discrepancies<\/h2>\n<p>If a pricing error is identified or the confirmed conditions cannot be fulfilled, customer support will contact the customer to discuss a resolution in accordance with the law. No additional amount will be charged unilaterally beyond what the customer has approved.<\/p>\n<p>For support and complaints, please see the <a href=\"https:\/\/vecaptreobana.com\/en\/lien-he\/\">Contact page<\/a> on this website.<\/p>\n<aside aria-label=\"Related Policies\" style=\"margin-top:34px;padding:22px;background:#f5f8fa;border-radius:14px\">\n<h2 style=\"font-size:21px;color:#15324b;margin:0 0 14px\">Related Policies<\/h2>\n<div style=\"display:grid;grid-template-columns:repeat(auto-fit,minmax(190px,1fr));gap:10px\"><a href=\"https:\/\/vecaptreobana.com\/en\/chinh-sach-su-dung-website\/\" style=\"display:block;border:1px solid #dce5eb;border-radius:10px;padding:14px;color:#15324b;text-decoration:none\">Terms of Use \u2192<\/a><a href=\"https:\/\/vecaptreobana.com\/en\/payment-policy\/\" style=\"display:block;border:1px solid #dce5eb;border-radius:10px;padding:14px;color:#15324b;text-decoration:none\">Payment Policy \u2192<\/a><a href=\"https:\/\/vecaptreobana.com\/en\/ticket-delivery-date-changes-and-refunds-policy\/\" style=\"display:block;border:1px solid #dce5eb;border-radius:10px;padding:14px;color:#15324b;text-decoration:none\">Ticket Delivery, Changes and Refunds \u2192<\/a><a href=\"https:\/\/vecaptreobana.com\/en\/booking-process-and-qr-ticket-delivery\/\" style=\"display:block;border:1px solid #dce5eb;border-radius:10px;padding:14px;color:#15324b;text-decoration:none\">Booking Process \u2192<\/a><\/div>\n<p style=\"margin:16px 0 0;font-size:14px\">Need help? <a href=\"https:\/\/vecaptreobana.com\/en\/lien-he\/\" style=\"color:#087f8c\">Contact customer support<\/a>.<\/p>\n<\/aside>\n<section aria-label=\"Additional guidance\" style=\"margin:32px 0;padding:clamp(18px,3vw,26px);background:#f5f8fa;border:1px solid #e0e8ed;border-radius:16px\">\n<h2 style=\"color:#15324b;font-size:22px;margin:0 0 14px\">Understanding ticket prices and benefits<\/h2>\n<h3 style=\"color:#15324b;font-size:17px;margin:18px 0 6px\">Final amount payable<\/h3>\n<p style=\"margin:0 0 8px\">The price displayed for a product may vary by visit date, ticket type, age or height, package and promotion. The total price and any additional charges are shown before payment confirmation.<\/p>\n<h3 style=\"color:#15324b;font-size:17px;margin:18px 0 6px\">Ticket categories<\/h3>\n<p style=\"margin:0 0 8px\">Adult, child and concession categories are determined by the product conditions and the supplier\u2019s rules in effect on the visit date. Customers should check height requirements and required documents before purchasing and must not claim a concession without meeting its conditions.<\/p>\n<h3 style=\"color:#15324b;font-size:17px;margin:18px 0 6px\">Package inclusions and additional services<\/h3>\n<p style=\"margin:0 0 8px\">Only benefits stated in the product description are included in the ticket price. Buffets, priority access, paid attractions and transport are not automatically included unless listed.<\/p>\n<h3 style=\"color:#15324b;font-size:17px;margin:18px 0 6px\">Price changes and promotions<\/h3>\n<p style=\"margin:0 0 8px\">Promotions apply during the published periods and under the stated conditions. If displayed prices change, the price of an order already paid successfully is handled under the confirmed transaction terms and applicable law.<\/p>\n<\/section>\n<p style=\"font-size:13px;color:#53687b;margin-top:22px\"><strong>Operator:<\/strong> Thinh Vuong Sa Pa One Member Limited Liability Company \u00b7 Tax code: 5300813196 \u00b7 <a href=\"https:\/\/vecaptreobana.com\/en\/lien-he\/\">Contact Support<\/a><\/p>\n<\/article>\n","protected":false},"excerpt":{"rendered":"<p>Ticket prices, eligibility, package inclusions, additional charges and promotions for Ba Na Hills bookings.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_jetpack_hide_featured_image":false,"_jetpack_featured_image_duplicate_dismissed":0,"footnotes":""},"class_list":["post-28906","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/vecaptreobana.com\/en\/wp-json\/wp\/v2\/pages\/28906","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vecaptreobana.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vecaptreobana.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vecaptreobana.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vecaptreobana.com\/en\/wp-json\/wp\/v2\/comments?post=28906"}],"version-history":[{"count":4,"href":"https:\/\/vecaptreobana.com\/en\/wp-json\/wp\/v2\/pages\/28906\/revisions"}],"predecessor-version":[{"id":29255,"href":"https:\/\/vecaptreobana.com\/en\/wp-json\/wp\/v2\/pages\/28906\/revisions\/29255"}],"wp:attachment":[{"href":"https:\/\/vecaptreobana.com\/en\/wp-json\/wp\/v2\/media?parent=28906"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}