{"id":28932,"date":"2026-10-28T14:40:25","date_gmt":"2026-10-28T07:40:25","guid":{"rendered":"https:\/\/vecaptreobana.com\/?page_id=28932"},"modified":"2026-11-05T08:45:49","modified_gmt":"2026-11-05T01:45:49","slug":"booking-process-and-qr-ticket-delivery","status":"publish","type":"page","link":"https:\/\/vecaptreobana.com\/en\/booking-process-and-qr-ticket-delivery\/","title":{"rendered":"Booking Process and QR Ticket Delivery"},"content":{"rendered":"<nav aria-label=\"Breadcrumb\" style=\"font-size:13px;line-height:1.6;color:#53687b;padding:10px 0 18px;margin:0 auto;max-width:960px\"><a href=\"https:\/\/vecaptreobana.com\/en\/\" style=\"color:#087f8c;text-decoration:none\">Home<\/a> <span aria-hidden=\"true\">\u203a<\/span> <a href=\"https:\/\/vecaptreobana.com\/en\/trung-tam-chinh-sach\/\" style=\"color:#087f8c;text-decoration:none\">Policy Centre<\/a> <span aria-hidden=\"true\">\u203a<\/span> <span aria-current=\"page\">Booking Process and QR Ticket Delivery<\/span><\/nav>\n<article class=\"bana-policy\" style=\"max-width:960px;margin:0 auto;color:#263b4a;line-height:1.75\">\n<div style=\"background:#f5f8fa;border-radius:16px;padding:clamp(18px,3vw,30px);margin:12px 0 26px\">\n<p style=\"color:#087f8c;font-weight:700;font-size:12px;letter-spacing:.06em;margin:0 0 8px\">POLICIES &amp; TERMS \u00b7 BA NA HILLS<\/p>\n<h1 style=\"color:#15324b;font-size:clamp(26px,3vw,34px);line-height:1.25;margin:0 0 12px\">Booking Process and QR Ticket Delivery<\/h1>\n<p style=\"color:#52677a;margin:0\">Information applicable to electronic ticket bookings at vecaptreobana.com.<\/p>\n<\/div>\n<section aria-label=\"Key information\" style=\"display:grid;grid-template-columns:repeat(auto-fit,minmax(min(100%,220px),1fr));gap:12px;margin:0 0 26px\">\n<div style=\"background:#f5f8fa;border:1px solid #dce7ec;border-radius:12px;padding:18px;min-width:0\"><strong style=\"display:block;color:#15324b;font-size:16px;margin-bottom:6px\">Choose the right ticket<\/strong><\/p>\n<p style=\"margin:0;color:#52677a;font-size:14px;line-height:1.65\">Check the visit date, ticket type and quantity before payment.<\/p>\n<\/div>\n<div style=\"background:#f5f8fa;border:1px solid #dce7ec;border-radius:12px;padding:18px;min-width:0\"><strong style=\"display:block;color:#15324b;font-size:16px;margin-bottom:6px\">Receive your QR immediately<\/strong><\/p>\n<p style=\"margin:0;color:#52677a;font-size:14px;line-height:1.65\">Tickets are emailed after successful payment.<\/p>\n<\/div>\n<div style=\"background:#f5f8fa;border:1px solid #dce7ec;border-radius:12px;padding:18px;min-width:0\"><strong style=\"display:block;color:#15324b;font-size:16px;margin-bottom:6px\">Check your email<\/strong><\/p>\n<p style=\"margin:0;color:#52677a;font-size:14px;line-height:1.65\">Check Spam\/Junk too and contact support if your tickets have not arrived.<\/p>\n<\/div>\n<\/section>\n<p><strong>Website operator:<\/strong> Th\u1ecbnh V\u01b0\u1ee3ng Sa Pa Single-Member Limited Liability Company. <strong>Website:<\/strong> vecaptreobana.com.<\/p>\n<h2 id=\"policy-section-1\" style=\"color:#15324B;font-size:22px;line-height:1.4;margin:28px 0 10px\">Step 1 \u2014 Choose a product<\/h2>\n<p>Read the product description, benefits, age\/height conditions, usage date and excluded services.<\/p>\n<h2 id=\"policy-section-2\" style=\"color:#15324B;font-size:22px;line-height:1.4;margin:28px 0 10px\">Step 2 \u2014 Enter your details<\/h2>\n<p>Select the quantity of each ticket type, visit date and contact details, especially the email address for ticket delivery.<\/p>\n<h2 id=\"policy-section-3\" style=\"color:#15324B;font-size:22px;line-height:1.4;margin:28px 0 10px\">Step 3 \u2014 Check and confirm<\/h2>\n<p>Read the booking details, prices, displayed fees, terms and policies before confirming payment.<\/p>\n<h2 id=\"policy-section-4\" style=\"color:#15324B;font-size:22px;line-height:1.4;margin:28px 0 10px\">Step 4 \u2014 Pay<\/h2>\n<p>Choose an available payment method and pay through the system or payment gateway. Do not give OTP codes to sales staff.<\/p>\n<h2 id=\"policy-section-5\" style=\"color:#15324B;font-size:22px;line-height:1.4;margin:28px 0 10px\">Step 5 \u2014 Receive and use your tickets<\/h2>\n<p>After successful payment, QR Code tickets are emailed immediately. Present a valid QR code and any required documents when accessing the service. Check Spam\/Junk and contact support if your tickets have not arrived.<\/p>\n<h2 id=\"policy-section-6\" style=\"color:#15324B;font-size:22px;line-height:1.4;margin:28px 0 10px\">Correcting order errors<\/h2>\n<p>If you enter incorrect information before payment, return to the details step to correct it. If you discover an error after payment, contact us immediately to check the conditions for changing holder details or dates under the policy.<\/p>\n<p>For support and complaints, please see the <a href=\"https:\/\/vecaptreobana.com\/en\/lien-he\/\">Contact page<\/a> on the website.<\/p>\n<aside aria-label=\"Related policies\" style=\"margin-top:34px;padding:22px;background:#f5f8fa;border-radius:14px\">\n<h2 style=\"font-size:21px;color:#15324b;margin:0 0 14px\">Related policies<\/h2>\n<div style=\"display:grid;grid-template-columns:repeat(auto-fit,minmax(190px,1fr));gap:10px\"><a href=\"https:\/\/vecaptreobana.com\/en\/chinh-sach-su-dung-website\/\" style=\"display:block;border:1px solid #dce5eb;border-radius:10px;padding:14px;color:#15324b;text-decoration:none\">Terms of Use \u2192<\/a><a href=\"https:\/\/vecaptreobana.com\/en\/ticket-pricing-and-surcharges-policy\/\" style=\"display:block;border:1px solid #dce5eb;border-radius:10px;padding:14px;color:#15324b;text-decoration:none\">Pricing Policy \u2192<\/a><a href=\"https:\/\/vecaptreobana.com\/en\/payment-policy\/\" style=\"display:block;border:1px solid #dce5eb;border-radius:10px;padding:14px;color:#15324b;text-decoration:none\">Payment Policy \u2192<\/a><a href=\"https:\/\/vecaptreobana.com\/en\/ticket-delivery-date-changes-and-refunds-policy\/\" style=\"display:block;border:1px solid #dce5eb;border-radius:10px;padding:14px;color:#15324b;text-decoration:none\">Ticket Delivery, Changes and Refunds \u2192<\/a><\/div>\n<p style=\"margin:16px 0 0;font-size:14px\">Need help? <a href=\"https:\/\/vecaptreobana.com\/en\/lien-he\/\" style=\"color:#087f8c\">Contact customer support<\/a>.<\/p>\n<\/aside>\n<section aria-label=\"Additional guidance\" style=\"margin:32px 0;padding:clamp(18px,3vw,26px);background:#f5f8fa;border:1px solid #e0e8ed;border-radius:16px\">\n<h2 style=\"color:#15324b;font-size:22px;margin:0 0 14px\">Booking process and troubleshooting<\/h2>\n<h3 style=\"color:#15324b;font-size:17px;margin:18px 0 6px\">Before payment<\/h3>\n<p style=\"margin:0 0 8px\">Check the usage date, ticket type, adult\/child quantities, height or promotional eligibility, delivery email, included services and total amount. Correct any errors before confirming the order.<\/p>\n<h3 style=\"color:#15324b;font-size:17px;margin:18px 0 6px\">After payment<\/h3>\n<p style=\"margin:0 0 8px\">Check the confirmation email and QR Code file, including Spam\/Junk. Tickets are issued immediately after successful payment under the published process. If they have not arrived, contact support and provide your order number.<\/p>\n<h3 style=\"color:#15324b;font-size:17px;margin:18px 0 6px\">Before entering<\/h3>\n<p style=\"margin:0 0 8px\">Have your QR Code ready for the correct usage date. Check opening hours, ticket conditions, any documents required for promotional eligibility and Sun World Ba Na Hills admission rules.<\/p>\n<h3 style=\"color:#15324b;font-size:17px;margin:18px 0 6px\">Missing tickets or incorrect details<\/h3>\n<p style=\"margin:0 0 8px\">Do not make another payment if your account has already been charged. Send your order number, email address used, transaction time and details of any discrepancy for verification and assistance.<\/p>\n<\/section>\n<p style=\"font-size:13px;color:#53687b;margin-top:22px\"><strong>Operator:<\/strong> Th\u1ecbnh V\u01b0\u1ee3ng Sa Pa Single-Member Limited Liability Company \u00b7 Tax ID: 5300813196 \u00b7 <a href=\"https:\/\/vecaptreobana.com\/en\/lien-he\/\">Contact support<\/a><\/p>\n<\/article>\n","protected":false},"excerpt":{"rendered":"<p>How to select, book, pay for and receive QR tickets at vecaptreobana.com.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_jetpack_hide_featured_image":false,"_jetpack_featured_image_duplicate_dismissed":0,"footnotes":""},"class_list":["post-28932","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/vecaptreobana.com\/en\/wp-json\/wp\/v2\/pages\/28932","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vecaptreobana.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vecaptreobana.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vecaptreobana.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vecaptreobana.com\/en\/wp-json\/wp\/v2\/comments?post=28932"}],"version-history":[{"count":4,"href":"https:\/\/vecaptreobana.com\/en\/wp-json\/wp\/v2\/pages\/28932\/revisions"}],"predecessor-version":[{"id":29261,"href":"https:\/\/vecaptreobana.com\/en\/wp-json\/wp\/v2\/pages\/28932\/revisions\/29261"}],"wp:attachment":[{"href":"https:\/\/vecaptreobana.com\/en\/wp-json\/wp\/v2\/media?parent=28932"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}