{"id":28956,"date":"2026-10-28T14:40:35","date_gmt":"2026-10-28T07:40:35","guid":{"rendered":"https:\/\/vecaptreobana.com\/?page_id=28956"},"modified":"2026-11-05T08:46:31","modified_gmt":"2026-11-05T01:46:31","slug":"ba-na-hills-ticket-and-service-use-conditions","status":"publish","type":"page","link":"https:\/\/vecaptreobana.com\/en\/ba-na-hills-ticket-and-service-use-conditions\/","title":{"rendered":"Ba Na Hills Ticket and Service Use Conditions"},"content":{"rendered":"<nav aria-label=\"Breadcrumb\" style=\"font-size:13px;line-height:1.6;color:#53687b;padding:10px 0 18px;margin:0 auto;max-width:960px\"><a href=\"https:\/\/vecaptreobana.com\/en\/\" style=\"color:#087f8c;text-decoration:none\">Home<\/a> <span aria-hidden=\"true\">\u203a<\/span> <a href=\"https:\/\/vecaptreobana.com\/en\/trung-tam-chinh-sach\/\" style=\"color:#087f8c;text-decoration:none\">Policy Centre<\/a> <span aria-hidden=\"true\">\u203a<\/span> <span aria-current=\"page\">Ba Na Hills Ticket and Service Use Conditions<\/span><\/nav>\n<article class=\"bana-policy\" style=\"max-width:960px;margin:0 auto;color:#263b4a;line-height:1.75\">\n<div style=\"background:#f5f8fa;border-radius:16px;padding:clamp(18px,3vw,30px);margin:12px 0 26px\">\n<p style=\"color:#087f8c;font-weight:700;font-size:12px;letter-spacing:.06em;margin:0 0 8px\">POLICIES &amp; TERMS \u00b7 BA NA HILLS<\/p>\n<h1 style=\"color:#15324b;font-size:clamp(26px,3vw,34px);line-height:1.25;margin:0 0 12px\">Ba Na Hills Ticket and Service Use Conditions<\/h1>\n<p style=\"color:#52677a;margin:0\">Information applicable to electronic ticket bookings at vecaptreobana.com.<\/p>\n<\/div>\n<section aria-label=\"Key information\" style=\"display:grid;grid-template-columns:repeat(auto-fit,minmax(min(100%,220px),1fr));gap:12px;margin:0 0 26px\">\n<div style=\"background:#f5f8fa;border:1px solid #dce7ec;border-radius:12px;padding:18px;min-width:0\"><strong style=\"display:block;color:#15324b;font-size:16px;margin-bottom:6px\">Meet ticket conditions<\/strong><\/p>\n<p style=\"margin:0;color:#52677a;font-size:14px;line-height:1.65\">Use tickets on the correct date, for the eligible visitor category and included benefits.<\/p>\n<\/div>\n<div style=\"background:#f5f8fa;border:1px solid #dce7ec;border-radius:12px;padding:18px;min-width:0\"><strong style=\"display:block;color:#15324b;font-size:16px;margin-bottom:6px\">Valid QR code<\/strong><\/p>\n<p style=\"margin:0;color:#52677a;font-size:14px;line-height:1.65\">Have your QR code and proof of promotional eligibility ready when requested.<\/p>\n<\/div>\n<div style=\"background:#f5f8fa;border:1px solid #dce7ec;border-radius:12px;padding:18px;min-width:0\"><strong style=\"display:block;color:#15324b;font-size:16px;margin-bottom:6px\">Service coverage<\/strong><\/p>\n<p style=\"margin:0;color:#52677a;font-size:14px;line-height:1.65\">Additional services are included only when expressly stated in the product.<\/p>\n<\/div>\n<\/section>\n<p><strong>Website operator:<\/strong> Th\u1ecbnh V\u01b0\u1ee3ng Sa Pa Single-Member Limited Liability Company. <strong>Website:<\/strong> vecaptreobana.com.<\/p>\n<h2 id=\"policy-section-1\" style=\"color:#15324B;font-size:22px;line-height:1.4;margin:28px 0 10px\">Basic conditions<\/h2>\n<p>Tickets are valid only for the benefits, visit date and visitor category specified for each product. Customers must present a valid QR Code ticket at the entrance or checkpoint.<\/p>\n<h2 id=\"policy-section-2\" style=\"color:#15324B;font-size:22px;line-height:1.4;margin:28px 0 10px\">Ticket categories<\/h2>\n<p>Height\/age categories and promotional eligibility are specified for each product. The operator may perform checks in person and request verification documents. Selecting the wrong visitor category may require an additional purchase under the attraction\u2019s rules.<\/p>\n<h2 id=\"policy-section-3\" style=\"color:#15324B;font-size:22px;line-height:1.4;margin:28px 0 10px\">Included services<\/h2>\n<p>Use is governed by the description of the purchased ticket. Dining, hotel transfers, WOW Pass, paid games or special services are included only when explicitly stated in the product.<\/p>\n<h2 id=\"policy-section-4\" style=\"color:#15324B;font-size:22px;line-height:1.4;margin:28px 0 10px\">Operating schedules<\/h2>\n<p>Cable car, restaurant, game and attraction schedules may change due to weather, safety or actual operating conditions. Customers should check the schedule close to their visit date.<\/p>\n<h2 id=\"policy-section-5\" style=\"color:#15324B;font-size:22px;line-height:1.4;margin:28px 0 10px\">Changes to details and dates<\/h2>\n<p>The published policy on ticket delivery, date changes, holder details and refunds applies. Scanned tickets cannot be changed.<\/p>\n<h2 id=\"policy-section-6\" style=\"color:#15324B;font-size:22px;line-height:1.4;margin:28px 0 10px\">Safety and responsibilities<\/h2>\n<p>Customers must follow safety instructions, visitor rules and directions from operational staff. The Company provides assistance within its role as a ticket distributor; operating decisions are made by the attraction\u2019s management.<\/p>\n<p>For support and complaints, please see the <a href=\"https:\/\/vecaptreobana.com\/en\/lien-he\/\">Contact page<\/a> on the website.<\/p>\n<aside aria-label=\"Related policies\" style=\"margin-top:34px;padding:22px;background:#f5f8fa;border-radius:14px\">\n<h2 style=\"font-size:21px;color:#15324b;margin:0 0 14px\">Related policies<\/h2>\n<div style=\"display:grid;grid-template-columns:repeat(auto-fit,minmax(190px,1fr));gap:10px\"><a href=\"https:\/\/vecaptreobana.com\/en\/chinh-sach-su-dung-website\/\" style=\"display:block;border:1px solid #dce5eb;border-radius:10px;padding:14px;color:#15324b;text-decoration:none\">Terms of Use \u2192<\/a><a href=\"https:\/\/vecaptreobana.com\/en\/ticket-pricing-and-surcharges-policy\/\" style=\"display:block;border:1px solid #dce5eb;border-radius:10px;padding:14px;color:#15324b;text-decoration:none\">Pricing Policy \u2192<\/a><a href=\"https:\/\/vecaptreobana.com\/en\/payment-policy\/\" style=\"display:block;border:1px solid #dce5eb;border-radius:10px;padding:14px;color:#15324b;text-decoration:none\">Payment Policy \u2192<\/a><a href=\"https:\/\/vecaptreobana.com\/en\/ticket-delivery-date-changes-and-refunds-policy\/\" style=\"display:block;border:1px solid #dce5eb;border-radius:10px;padding:14px;color:#15324b;text-decoration:none\">Ticket Delivery, Changes and Refunds \u2192<\/a><\/div>\n<p style=\"margin:16px 0 0;font-size:14px\">Need help? <a href=\"https:\/\/vecaptreobana.com\/en\/lien-he\/\" style=\"color:#087f8c\">Contact customer support<\/a>.<\/p>\n<\/aside>\n<section aria-label=\"Additional guidance\" style=\"margin:32px 0;padding:clamp(18px,3vw,26px);background:#f5f8fa;border:1px solid #e0e8ed;border-radius:16px\">\n<h2 style=\"color:#15324b;font-size:22px;margin:0 0 14px\">Guide to using services at Ba Na Hills<\/h2>\n<h3 style=\"color:#15324b;font-size:17px;margin:18px 0 6px\">Admission tickets and service coverage<\/h3>\n<p style=\"margin:0 0 8px\">Cable car tickets and combos include only the benefits clearly described on the product page. Dining, paid games, WOW Pass and transfers are included only when stated in the product or booking confirmation.<\/p>\n<h3 style=\"color:#15324b;font-size:17px;margin:18px 0 6px\">Entrance checks<\/h3>\n<p style=\"margin:0 0 8px\">Present a valid QR Code and use the ticket on the date, for the visitor category and under the conditions stated on it. For promotional tickets, prepare the verification documents required by the supplier. Scanned tickets generally cannot be reused or transferred to another holder.<\/p>\n<h3 style=\"color:#15324b;font-size:17px;margin:18px 0 6px\">Changes to operating schedules<\/h3>\n<p style=\"margin:0 0 8px\">The operator may change opening hours, cable car schedules, game areas or services due to weather, safety and operational reasons. Customers should check updated notices; rights to changes or refunds are determined by the applicable policies and law.<\/p>\n<\/section>\n<p style=\"font-size:13px;color:#53687b;margin-top:22px\"><strong>Operator:<\/strong> Th\u1ecbnh V\u01b0\u1ee3ng Sa Pa Single-Member Limited Liability Company \u00b7 Tax ID: 5300813196 \u00b7 <a href=\"https:\/\/vecaptreobana.com\/en\/lien-he\/\">Contact support<\/a><\/p>\n<\/article>\n","protected":false},"excerpt":{"rendered":"<p>Ticket eligibility, included services, operating schedules and conditions for visiting Ba Na Hills.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_jetpack_hide_featured_image":false,"_jetpack_featured_image_duplicate_dismissed":0,"footnotes":""},"class_list":["post-28956","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/vecaptreobana.com\/en\/wp-json\/wp\/v2\/pages\/28956","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vecaptreobana.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vecaptreobana.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vecaptreobana.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vecaptreobana.com\/en\/wp-json\/wp\/v2\/comments?post=28956"}],"version-history":[{"count":4,"href":"https:\/\/vecaptreobana.com\/en\/wp-json\/wp\/v2\/pages\/28956\/revisions"}],"predecessor-version":[{"id":29265,"href":"https:\/\/vecaptreobana.com\/en\/wp-json\/wp\/v2\/pages\/28956\/revisions\/29265"}],"wp:attachment":[{"href":"https:\/\/vecaptreobana.com\/en\/wp-json\/wp\/v2\/media?parent=28956"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}