{"id":29023,"date":"2026-10-29T09:16:29","date_gmt":"2026-10-29T02:16:29","guid":{"rendered":"https:\/\/vecaptreobana.com\/?page_id=29023"},"modified":"2026-11-05T08:46:44","modified_gmt":"2026-11-05T01:46:44","slug":"personal-data-protection-policy","status":"publish","type":"page","link":"https:\/\/vecaptreobana.com\/en\/personal-data-protection-policy\/","title":{"rendered":"Personal Data Protection Policy"},"content":{"rendered":"<nav aria-label=\"Breadcrumb\" style=\"max-width:960px;margin:0 auto 18px;font-size:13px;color:#53687b\"><a href=\"https:\/\/vecaptreobana.com\/en\/\" style=\"color:#087f8c\">Home<\/a> \u203a <a href=\"https:\/\/vecaptreobana.com\/en\/trung-tam-chinh-sach\/\" style=\"color:#087f8c\">Policy Centre<\/a> \u203a <span aria-current=\"page\">Personal Data Protection Policy<\/span><\/nav>\n<article class=\"bana-policy\" style=\"max-width:960px;margin:0 auto;color:#243747;line-height:1.75\">\n<div style=\"background:#f5f8fa;border-radius:16px;padding:clamp(18px,3vw,30px);margin-bottom:25px\">\n<p style=\"font-size:12px;font-weight:700;color:#087f8c\">PERSONAL DATA PROTECTION \u00b7 BA NA HILLS TICKETS<\/p>\n<h1 style=\"font-size:clamp(26px,3vw,34px);line-height:1.3;color:#15324b;margin:0 0 10px\">Personal Data Protection Policy<\/h1>\n<p style=\"margin:0\">Information about the data processed, its purposes, the parties involved and customers\u2019 rights when using vecaptreobana.com.<\/p>\n<\/div>\n<section aria-label=\"Th\u00f4ng tin b\u1ea3o v\u1ec7 d\u1eef li\u1ec7u\" style=\"display:grid;grid-template-columns:repeat(auto-fit,minmax(min(100%,220px),1fr));gap:12px;margin-bottom:25px\">\n<div style=\"background:#f5f8fa;border:1px solid #dce7ec;border-radius:12px;padding:18px\"><strong>Transaction data<\/strong><\/p>\n<p style=\"margin:6px 0 0\">Used to book tickets, send QR codes and provide customer support.<\/p>\n<\/div>\n<div style=\"background:#f5f8fa;border:1px solid #dce7ec;border-radius:12px;padding:18px\"><strong>Customers\u2019 rights<\/strong><\/p>\n<p style=\"margin:6px 0 0\">You may request access, corrections and the exercise of data rights under applicable law.<\/p>\n<\/div>\n<div style=\"background:#f5f8fa;border:1px solid #dce7ec;border-radius:12px;padding:18px\"><strong>Cookies and measurement<\/strong><\/p>\n<p style=\"margin:6px 0 0\">Analytics and advertising tools are described in the policy below.<\/p>\n<\/div>\n<\/section>\n<p><strong>Website operator:<\/strong> Thinh Vuong Sa Pa Single-Member Limited Liability Company \u00b7 <strong>Website:<\/strong> vecaptreobana.com.<\/p>\n<section>\n<h2 id=\"privacy-1\" style=\"font-size:22px;line-height:1.4;color:#15324b;margin:28px 0 10px\">1. Responsible entity and scope<\/h2>\n<p>Thinh Vuong Sa Pa Single-Member Limited Liability Company operates vecaptreobana.com and is responsible for personal data processing within its business activities. This policy applies to website visitors, ticket purchasers, ticket recipients and people contacting customer support. Personal data requests may be submitted using the contact details published on the website.<\/p>\n<\/section>\n<section>\n<h2 id=\"privacy-2\" style=\"font-size:22px;line-height:1.4;color:#15324b;margin:28px 0 10px\">2. Types of personal data processed<\/h2>\n<p>Depending on the activity, we process information provided by customers, such as their name, email address, telephone number, ticket user details where needed, visit date, ticket products and quantities, order reference, support request content and related documents. The e-commerce system may record transaction status, payment references and reconciliation data. When you visit the website, technical data such as your IP address, device, browser, access logs, cookies or online identifiers may be processed depending on the tools in operation and your choices. We do not ask customers to send passwords or OTP codes through support channels.<\/p>\n<\/section>\n<section>\n<h2 id=\"privacy-3\" style=\"font-size:22px;line-height:1.4;color:#15324b;margin:28px 0 10px\">3. Purposes and grounds for processing<\/h2>\n<p>Data is used to receive, confirm and fulfil orders; issue and deliver electronic QR code tickets; assist with information changes, date changes, transaction enquiries and complaints; secure transactions and prevent fraud; and meet accounting, tax and legal obligations. Website usage data may be used to measure website and advertising performance on appropriate processing grounds, including obtaining consent where required by law. Marketing activities are not automatically treated as a mandatory condition for purchasing tickets.<\/p>\n<\/section>\n<section>\n<h2 id=\"privacy-4\" style=\"font-size:22px;line-height:1.4;color:#15324b;margin:28px 0 10px\">4. Data sharing and recipients<\/h2>\n<p>To the extent necessary to complete transactions, data may be exchanged with ticket operators or issuers, website hosting and technical partners, email services, payment gateways, traffic analytics or advertising providers and other operational support service providers. Each party should receive only the types of information necessary for its role under contracts and applicable law. Information may be provided to competent authorities where there is a legal basis. We do not state that we sell customers\u2019 personal data.<\/p>\n<\/section>\n<section>\n<h2 id=\"privacy-5\" style=\"font-size:22px;line-height:1.4;color:#15324b;margin:28px 0 10px\">5. Payment and transaction security<\/h2>\n<p>Available payment methods are displayed at checkout, and transactions may be processed through a payment gateway. The processing of card information and payment authentication data depends on the method selected by the customer and the payment service provider\u2019s policy. Do not send full card numbers, CVV\/CVC codes or OTP codes by email or support messages. Customers should check that the connection is secure and remain alert to payment requests outside official channels.<\/p>\n<\/section>\n<section>\n<h2 id=\"privacy-6\" style=\"font-size:22px;line-height:1.4;color:#15324b;margin:28px 0 10px\">6. Cookies, analytics and advertising tools<\/h2>\n<p>The website uses e-commerce components and session storage and may use cookies necessary for the shopping cart, security and maintaining browsing sessions. Integrated analytics and advertising tools may process online identifiers, interaction data, page views and conversion measurement information within their actual configuration. Customers can adjust cookies through browser settings and any preference tools provided by the website. Refusing certain non-essential cookies may affect analytics features but must not automatically prevent basic transactions. We will maintain consent settings for activities requiring consent under the law.<\/p>\n<\/section>\n<section>\n<h2 id=\"privacy-7\" style=\"font-size:22px;line-height:1.4;color:#15324b;margin:28px 0 10px\">7. Data retention and protection<\/h2>\n<p>Transaction and invoice information is retained for as long as necessary to fulfil orders, reconcile transactions, resolve disputes and meet retention obligations under accounting, tax and other relevant laws. Technical data, logs and cookies are retained according to their purposes, periods set by service configurations and applicable regulations; no single fixed period applies to all data types. We implement appropriate access permissions, infrastructure protection, backups and access controls, and assess and improve safeguards according to actual risks. No online system can guarantee the complete elimination of all risks.<\/p>\n<\/section>\n<section>\n<h2 id=\"privacy-8\" style=\"font-size:22px;line-height:1.4;color:#15324b;margin:28px 0 10px\">8. Data subjects\u2019 rights<\/h2>\n<p>Subject to the conditions and scope of applicable law, customers have the right to be informed about processing, give or withdraw consent, access data, request correction or deletion, restrict or object to processing, request provision of data and exercise other related rights. To protect information, we may require verification of the requester\u2019s identity before handling a request. Certain requests may be limited to the extent necessary to comply with legal obligations or protect the parties\u2019 legitimate rights and interests. Withdrawing consent does not automatically invalidate earlier lawful processing.<\/p>\n<\/section>\n<section>\n<h2 id=\"privacy-9\" style=\"font-size:22px;line-height:1.4;color:#15324b;margin:28px 0 10px\">9. Data transfers and services outside Vietnam<\/h2>\n<p>Some hosting, email, analytics or advertising measurement providers may operate systems outside Vietnam. If actual processing involves cross-border transfers of personal data, we are responsible for complying with notification, assessment, documentation and other obligations under relevant law. This does not mean that all customer data is transferred abroad.<\/p>\n<\/section>\n<section>\n<h2 id=\"privacy-10\" style=\"font-size:22px;line-height:1.4;color:#15324b;margin:28px 0 10px\">10. Requests, concerns and policy updates<\/h2>\n<p>Customers may contact us through the Contact page on vecaptreobana.com, stating their request, the information to be checked and how they wish to receive a response. We will verify and handle requests within the time limits prescribed by applicable law. This policy may be updated when our operations, service providers or legal requirements change. The version published on the website is the current reference at the time of access.<\/p>\n<\/section>\n<aside style=\"background:#f5f8fa;border-radius:12px;padding:20px;margin:30px 0\">\n<h2 style=\"font-size:20px;color:#15324b\">Support and related policies<\/h2>\n<p>See the <a href=\"https:\/\/vecaptreobana.com\/en\/lien-he\/\">Contact page<\/a> to submit a personal data request or complaint.<\/p>\n<p><a href=\"https:\/\/vecaptreobana.com\/en\/chinh-sach-su-dung-website\/\">Website Terms of Use<\/a> \u00b7 <a href=\"https:\/\/vecaptreobana.com\/en\/payment-policy\/\">Payment Policy<\/a> \u00b7 <a href=\"https:\/\/vecaptreobana.com\/en\/trung-tam-chinh-sach\/\">Policy Centre<\/a><\/p>\n<\/aside>\n<p style=\"font-size:13px;color:#637787\">Legal references: Law on Personal Data Protection No. 91\/2025\/QH15 and Decree No. 356\/2025\/ND-CP (both effective from 1 January 2026).<\/p>\n<\/article>\n","protected":false},"excerpt":{"rendered":"<p>How vecaptreobana.com processes and protects personal data, including purposes, recipients, cookies, retention and customers\u2019 rights.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_jetpack_hide_featured_image":false,"_jetpack_featured_image_duplicate_dismissed":0,"footnotes":""},"class_list":["post-29023","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/vecaptreobana.com\/en\/wp-json\/wp\/v2\/pages\/29023","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vecaptreobana.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vecaptreobana.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vecaptreobana.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vecaptreobana.com\/en\/wp-json\/wp\/v2\/comments?post=29023"}],"version-history":[{"count":4,"href":"https:\/\/vecaptreobana.com\/en\/wp-json\/wp\/v2\/pages\/29023\/revisions"}],"predecessor-version":[{"id":29267,"href":"https:\/\/vecaptreobana.com\/en\/wp-json\/wp\/v2\/pages\/29023\/revisions\/29267"}],"wp:attachment":[{"href":"https:\/\/vecaptreobana.com\/en\/wp-json\/wp\/v2\/media?parent=29023"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}