{"id":29029,"date":"2026-10-28T14:41:42","date_gmt":"2026-10-28T07:41:42","guid":{"rendered":"https:\/\/vecaptreobana.com\/?page_id=29029"},"modified":"2026-11-05T08:47:10","modified_gmt":"2026-11-05T01:47:10","slug":"help-centre","status":"publish","type":"page","link":"https:\/\/vecaptreobana.com\/en\/help-centre\/","title":{"rendered":"Help Centre"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"29029\" class=\"elementor elementor-29029 elementor-28808\" data-elementor-settings=\"{&quot;element_pack_global_tooltip_width&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_padding&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true}}\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-910279d e-con-boxed e-flex e-con e-parent\" data-id=\"910279d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-17f0371 elementor-widget elementor-widget-heading\" data-id=\"17f0371\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Help Centre<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77678c4 elementor-widget elementor-widget-text-editor\" data-id=\"77678c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<nav aria-label=\"Breadcrumb\" style=\"font-size:13px;color:#53687b;margin-bottom:18px\"><a href=\"https:\/\/vecaptreobana.com\/en\/\" style=\"color:#087f8c;text-decoration:none\">Home<\/a> <span aria-hidden=\"true\">\u203a<\/span> <span aria-current=\"page\">Help Centre<\/span><\/nav><p>A quick guide to booking Ba Na Hills tickets securely, receiving QR code tickets and contacting support when needed.<\/p><p><strong>Thinh Vuong Sa Pa Single-Member Limited Liability Company<\/strong> \u00b7 Ba Na Hills electronic ticket system.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3df0366 e-con-boxed e-flex e-con e-parent\" data-id=\"3df0366\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8726739 elementor-widget elementor-widget-heading\" data-id=\"8726739\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Booking &amp; receiving tickets<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8343a57 elementor-widget elementor-widget-text-editor\" data-id=\"8343a57\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"bana-policy-links\" style=\"display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:12px\"><a href=\"https:\/\/vecaptreobana.com\/en\/?page_id=28932\" style=\"display:block;background:#f5f8fa;border:1px solid #dde6eb;border-radius:12px;padding:20px;color:#15324B;text-decoration:none;font-weight:600\">Booking Process \u2192<\/a><a href=\"https:\/\/vecaptreobana.com\/en\/?page_id=28912\" style=\"display:block;background:#f5f8fa;border:1px solid #dde6eb;border-radius:12px;padding:20px;color:#15324B;text-decoration:none;font-weight:600\">Payment Policy \u2192<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-02c2464 e-con-boxed e-flex e-con e-parent\" data-id=\"02c2464\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e2dcb74 elementor-widget elementor-widget-heading\" data-id=\"e2dcb74\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ticket changes &amp; refunds<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-229ce91 elementor-widget elementor-widget-text-editor\" data-id=\"229ce91\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"bana-policy-links\" style=\"display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:12px\"><a href=\"https:\/\/vecaptreobana.com\/en\/?page_id=28918\" style=\"display:block;background:#f5f8fa;border:1px solid #dde6eb;border-radius:12px;padding:20px;color:#15324B;text-decoration:none;font-weight:600\">Ticket Delivery &#038; Date Changes \u2192<\/a><a href=\"https:\/\/vecaptreobana.com\/en\/?page_id=28956\" style=\"display:block;background:#f5f8fa;border:1px solid #dde6eb;border-radius:12px;padding:20px;color:#15324B;text-decoration:none;font-weight:600\">Conditions of Use \u2192<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e930004 e-con-boxed e-flex e-con e-parent\" data-id=\"e930004\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c7aa7ef elementor-widget elementor-widget-heading\" data-id=\"c7aa7ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Support &amp; protection of your rights<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5deb816 elementor-widget elementor-widget-text-editor\" data-id=\"5deb816\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div style=\"display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:12px\"><a href=\"https:\/\/vecaptreobana.com\/en\/?page_id=28938\" style=\"display:block;background:#f5f8fa;border:1px solid #dde6eb;border-radius:12px;padding:20px;color:#15324B\">Complaint Resolution \u2192<\/a><a href=\"https:\/\/vecaptreobana.com\/en\/chinh-sach-su-dung-website\/\" style=\"display:block;background:#f5f8fa;border:1px solid #dde6eb;border-radius:12px;padding:20px;color:#15324B\">Terms of Use \u2192<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-af65d4d e-con-boxed e-flex e-con e-parent\" data-id=\"af65d4d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b028ba7 elementor-widget elementor-widget-heading\" data-id=\"b028ba7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Need help with your booking?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ecd5526 elementor-widget elementor-widget-text-editor\" data-id=\"ecd5526\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If you have not received your QR code ticket, need to change your visit date or have an order enquiry, please contact our support team through the <a href=\"https:\/\/vecaptreobana.com\/en\/lien-he\/\">Contact page<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Help Centre Home \u203a Help Centre A quick guide to booking Ba Na Hills tickets securely, receiving QR code tickets and contacting support when needed. Thinh Vuong Sa Pa Single-Member Limited Liability Company \u00b7 Ba Na Hills electronic ticket system. Booking &amp; receiving tickets Booking Process \u2192Payment Policy \u2192 Ticket changes &amp; refunds Ticket Delivery [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_jetpack_hide_featured_image":false,"_jetpack_featured_image_duplicate_dismissed":0,"footnotes":""},"class_list":["post-29029","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/vecaptreobana.com\/en\/wp-json\/wp\/v2\/pages\/29029","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vecaptreobana.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vecaptreobana.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vecaptreobana.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vecaptreobana.com\/en\/wp-json\/wp\/v2\/comments?post=29029"}],"version-history":[{"count":4,"href":"https:\/\/vecaptreobana.com\/en\/wp-json\/wp\/v2\/pages\/29029\/revisions"}],"predecessor-version":[{"id":29269,"href":"https:\/\/vecaptreobana.com\/en\/wp-json\/wp\/v2\/pages\/29029\/revisions\/29269"}],"wp:attachment":[{"href":"https:\/\/vecaptreobana.com\/en\/wp-json\/wp\/v2\/media?parent=29029"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}