E-TICKET POLICY · BA NA HILLS
Ticket Delivery, Date Changes and Refunds Policy
Rules on QR Code ticket delivery, ticket holder details, visit date changes and refund requests at vecaptreobana.com.
What you need to know
- QR Code tickets are emailed immediately after successful payment.
- Paid orders cannot be cancelled or refunded due to changes in personal plans.
- Ticket holder details can be changed free of charge if the ticket conditions are met and the ticket is unused.
- Date changes are free for tickets with the same conditions: request the change before the original visit date; the new date must fall within 7 days including the original date.
Receive your QR ticket
Tickets are sent as soon as the system confirms successful payment.
Change ticket holder
Free before use if the replacement holder meets the ticket eligibility conditions.
Change visit date
Request before the date printed on the ticket; the new date must be within 7 days including the original date.
Ticket refunds
Refunds due to changes in personal plans are not available after payment, except where applicable law requires otherwise.
1. QR Code ticket delivery immediately after payment
Once the system confirms successful payment, QR Code e-tickets are issued and sent immediately to the email address provided when booking. Please also check your Spam/Junk folder. If you do not receive your tickets or encounter a delivery issue, contact support through the official website channels so we can check and resend them.
2. Check your ticket details
Check the ticket type, quantity, original visit date, ticket holder details (if applicable) and accompanying conditions as soon as you receive your tickets. Report any discrepancies immediately before using the tickets so they can be checked.
3. No cancellation or refund after payment
Orders that have been booked and successfully paid cannot be cancelled or refunded due to changes in personal plans, failure to attend or late arrival. This rule does not limit customers’ rights to remedies or refunds where required by applicable law.
4. Free changes to ticket holder details
Customers may request a free change to ticket holder details before the ticket has been scanned or recorded as used, provided the replacement holder qualifies for the same ticket type. If the change affects the visitor category or ticket type, support will explain the conditions and any price difference before proceeding.
5. Visit date changes: request deadline
Customers must submit a date change request before the original visit date printed on the ticket, no later than the preceding calendar day. From the original visit date onwards, ordinary date change requests are not supported, even if the ticket is unused.
6. Limit of 7 consecutive days
The new visit date must fall within 7 consecutive days including the original visit date. For example, a ticket dated 20 June 2026 can be changed to a date from 20 June through 26 June 2026, provided the request is submitted no later than 19 June 2026.
7. Date change fees
Date changes are free if the ticket type and applicable conditions remain the same. If a ticket with the same conditions is unavailable on the requested date, or benefits or prices differ, support will discuss a specific option for your confirmation before processing.
8. Confirmation of changes
Only tickets that have not been scanned or recorded as used can be considered for changes. A request is completed only after support confirms it and provides valid updated information or tickets.
9. Sun World suspends or limits operations
If the attraction or part of its services stops operating due to weather, safety or other operational reasons, changes or refunds are handled according to Sun World’s policies and applicable law. The Company coordinates the receipt of requests and informs customers of the specific arrangements.
10. How to request support
Provide your order number, booking email address, requested changes and proposed new date through the official support channels on the website. Complaints receive an initial response within 48 hours of receipt; requests requiring action before the visit date should be sent as early as possible.
Need help?
Contact support through the Contact page and provide your order number so we can check.
Website operator: Thịnh Vượng Sa Pa Single-Member Limited Liability Company.