POLICIES & TERMS · BA NA HILLS
Ba Na Hills Ticket and Service Use Conditions
Information applicable to electronic ticket bookings at vecaptreobana.com.
Use tickets on the correct date, for the eligible visitor category and included benefits.
Have your QR code and proof of promotional eligibility ready when requested.
Additional services are included only when expressly stated in the product.
Website operator: Thịnh Vượng Sa Pa Single-Member Limited Liability Company. Website: vecaptreobana.com.
Basic conditions
Tickets are valid only for the benefits, visit date and visitor category specified for each product. Customers must present a valid QR Code ticket at the entrance or checkpoint.
Ticket categories
Height/age categories and promotional eligibility are specified for each product. The operator may perform checks in person and request verification documents. Selecting the wrong visitor category may require an additional purchase under the attraction’s rules.
Included services
Use is governed by the description of the purchased ticket. Dining, hotel transfers, WOW Pass, paid games or special services are included only when explicitly stated in the product.
Operating schedules
Cable car, restaurant, game and attraction schedules may change due to weather, safety or actual operating conditions. Customers should check the schedule close to their visit date.
Changes to details and dates
The published policy on ticket delivery, date changes, holder details and refunds applies. Scanned tickets cannot be changed.
Safety and responsibilities
Customers must follow safety instructions, visitor rules and directions from operational staff. The Company provides assistance within its role as a ticket distributor; operating decisions are made by the attraction’s management.
For support and complaints, please see the Contact page on the website.
Guide to using services at Ba Na Hills
Admission tickets and service coverage
Cable car tickets and combos include only the benefits clearly described on the product page. Dining, paid games, WOW Pass and transfers are included only when stated in the product or booking confirmation.
Entrance checks
Present a valid QR Code and use the ticket on the date, for the visitor category and under the conditions stated on it. For promotional tickets, prepare the verification documents required by the supplier. Scanned tickets generally cannot be reused or transferred to another holder.
Changes to operating schedules
The operator may change opening hours, cable car schedules, game areas or services due to weather, safety and operational reasons. Customers should check updated notices; rights to changes or refunds are determined by the applicable policies and law.
Operator: Thịnh Vượng Sa Pa Single-Member Limited Liability Company · Tax ID: 5300813196 · Contact support