POLICIES & TERMS · BA NA HILLS
Booking Process and QR Ticket Delivery
Information applicable to electronic ticket bookings at vecaptreobana.com.
Check the visit date, ticket type and quantity before payment.
Tickets are emailed after successful payment.
Check Spam/Junk too and contact support if your tickets have not arrived.
Website operator: Thịnh Vượng Sa Pa Single-Member Limited Liability Company. Website: vecaptreobana.com.
Step 1 — Choose a product
Read the product description, benefits, age/height conditions, usage date and excluded services.
Step 2 — Enter your details
Select the quantity of each ticket type, visit date and contact details, especially the email address for ticket delivery.
Step 3 — Check and confirm
Read the booking details, prices, displayed fees, terms and policies before confirming payment.
Step 4 — Pay
Choose an available payment method and pay through the system or payment gateway. Do not give OTP codes to sales staff.
Step 5 — Receive and use your tickets
After successful payment, QR Code tickets are emailed immediately. Present a valid QR code and any required documents when accessing the service. Check Spam/Junk and contact support if your tickets have not arrived.
Correcting order errors
If you enter incorrect information before payment, return to the details step to correct it. If you discover an error after payment, contact us immediately to check the conditions for changing holder details or dates under the policy.
For support and complaints, please see the Contact page on the website.
Booking process and troubleshooting
Before payment
Check the usage date, ticket type, adult/child quantities, height or promotional eligibility, delivery email, included services and total amount. Correct any errors before confirming the order.
After payment
Check the confirmation email and QR Code file, including Spam/Junk. Tickets are issued immediately after successful payment under the published process. If they have not arrived, contact support and provide your order number.
Before entering
Have your QR Code ready for the correct usage date. Check opening hours, ticket conditions, any documents required for promotional eligibility and Sun World Ba Na Hills admission rules.
Missing tickets or incorrect details
Do not make another payment if your account has already been charged. Send your order number, email address used, transaction time and details of any discrepancy for verification and assistance.
Operator: Thịnh Vượng Sa Pa Single-Member Limited Liability Company · Tax ID: 5300813196 · Contact support