WEBSITE POLICY

When customers purchase tickets at vecaptreobana.com, Bà Nà Hills Cable Car Tickets will send the ticket code to the registered email within 10 minutes after the order is successfully placed.

If, after the committed delivery time, customers have not received their ticket code, or if they encounter any difficulties or wish to provide feedback/complaints regarding service quality, please contact vecaptreobana.com via hotline: 0969 158 878 or email: booking@vecaptreobana.com for support.

A. Inspection Policy

Before making payment, customers are entitled to check tickets and service information.

After successfully booking, customers will receive tickets via email. Please check the type of ticket, quantity, and related information to ensure accuracy according to the order purchased and paid. In case of any discrepancy, please notify Bà Nà Hills Cable Car Tickets in time for adjustment and handling within the following timeframe:

• For tickets purchased more than 24 hours before the usage date: within (i) no more than 15 days from the date of receiving the ticket; and (ii) at least 24 hours prior to the ticket usage date.

• For tickets purchased within 24 hours of the usage date: immediately upon receiving the ticket.

After these deadlines, if Bà Nà Hills Cable Car Tickets does not receive notification from the customer, the company reserves the right to refuse any adjustment or handling of the ticket.

Additionally, customers can directly check ticket information by contacting Sun World via hotline: 0969 15 8878.

For any difficulties, feedback, or complaints related to service quality, please contact vecaptreobana.com via hotline: 0969 15 8878 or email: booking@vecaptreobana.com for support.

B. Conditions for Exchange/Refund

• vecaptreobana.com only supports upgrading tickets from child to adult based on actual height measurement at the park.

• vecaptreobana.com only supports refunds in force majeure cases: weather conditions, government requirements, or safety assurance measures that lead to the closure of the park or service facilities.

C. Notification and Processing Time for Exchange/Refund

• In case of ticket exchange, please notify our staff to request an exchange. After verifying the ticket status, we will process the exchange for customers directly at the park within 5 minutes.

• In case of ticket refund, Bà Nà Hills Cable Car Tickets will immediately contact customers to process the refund within 3 days from the time customers receive notice that the park or service facilities are closed.

If customers have not received the exchanged ticket or have not been contacted for refund support within the above timeframe, please call hotline 0969 15 8878 for assistance. We hope our policies bring satisfaction and peace of mind to our valued customers.

D. Method of Exchange/Refund

• Exchange: vecaptreobana.com will support exchanging the product for customers directly at the park. In cases where there is a difference in price compared to the amount already paid, customers are kindly requested to complete the procedures directly at the park.

• Refund: vecaptreobana.com will refund customers via online payment through the PAYME payment gateway. The refund will be made to the same account used for the original payment within 30 days from the date of refund confirmation with the customer.

Note: Refund costs will be covered and borne by vecaptreobana.com.

For any feedback or complaints regarding product quality, please contact vecaptreobana.com via hotline: 0969 15 8878 or email: booking@vecaptreobana.com for support.

A. Purpose and Scope of Data Collection

The customer information collected by vecaptreobana.com includes: full name, email, phone number, etc. These are mandatory details that vecaptreobana.com requires customers to provide when making transactions, and are used to confirm and ensure consumer rights.

During transactions and payments at vecaptreobana.com, we only retain detailed information about completed orders. Information related to customers’ bank account numbers will not be stored.

Customers are responsible for the confidentiality and retention of all transaction-related communications with vecaptreobana.com in their email accounts. Additionally, customers must promptly notify vecaptreobana.com of any unauthorized use, abuse, or security violations involving their registration details or passwords by third parties so that appropriate measures can be taken.

B. Scope of Information Use

The company uses customer-provided information for the following purposes:

• To provide services to customers;

• To deliver booking codes to customers;

• To send notifications regarding interactions between customers and vecaptreobana.com, such as promotions or customer appreciation programs;

• To contact and resolve issues with customers in special cases;

• Not to use customers’ personal information for purposes other than confirmation and communication related to transactions at vecaptreobana.com;

• In cases required by law: The company is obliged to provide customer information upon request from judicial authorities, including the Procuracy, Courts, and Police for investigation of legal violations. Other than such cases, no one has the right to infringe on customers’ personal information.

C. Duration of Information Storage

Customers’ personal data will be stored until a request for deletion is made. Otherwise, all customer personal information will be kept strictly confidential according to vecaptreobana.com’s policy.

D. Entities with Access to Customer Personal Information

The entities allowed to access customers’ personal information include:

• THỊNH VƯỢNG SA PA CO., LTD (One-member Company)

• SUN WORLD GROUP CO., LTD

• State authorities when the company is required to provide user information for investigation purposes;

• Buyers and sellers in the event of a dispute, where the company acts as the mediator.

E. Address of the Information Collector and Manager

THỊNH VƯỢNG SA PA CO., LTD

• Address: 031 Cầu Mây Street, Sa Pa Town, Lào Cai Province & 044 Hoàng Văn Thái Street, Đà Nẵng City

• Email: booking@vecaptreobana.com

• Hotline: 0969 15 8878

F. Means for Users to Access and Modify Personal Data

Customers have the right to check, update, adjust, or delete their personal information themselves, or request vecaptreobana.com to assist for future transactions.

Customers may submit complaints regarding leakage of their personal information by vecaptreobana.com. Upon receiving such feedback, vecaptreobana.com will verify the information and, depending on the severity, take timely remedial measures.

G. Commitment to Customer Information Security

Customer personal information at vecaptreobana.com is guaranteed to be kept absolutely confidential under vecaptreobana.com’s personal information protection policy. Information collection and use are only conducted with the customer’s consent, unless otherwise required by law.

Customer information will not be used, transferred, provided, or disclosed to any third party without customer consent.

In case of a hacker attack on the information server leading to data loss, vecaptreobana.com is responsible for promptly notifying the relevant authorities for investigation and informing customers.

vecaptreobana.com’s management requires individuals registering/purchasing as members to provide complete and accurate personal details (full name, contact address, email, phone number, etc.) and bear legal responsibility for this information. The management will not be liable for, nor resolve, any claims related to customer rights if the provided registration information is found to be inaccurate.